Order help

Shipping & Returns

Helpful information for orders placed directly through Beauty By Jo, plus guidance for marketplace purchases.

Shipping

Shipping options, costs, and any available delivery estimates are shown during checkout. Once an order has shipped, tracking information will be provided when it is available from the carrier.

Address changes

If you notice an address problem after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.

Damaged, missing, or incorrect items

Please contact us with your order number and a short description of the problem. Photos may be requested for damaged or incorrect items so we can review the issue.

Returns

Please contact Beauty By Jo before sending any item back. Return eligibility depends on the item, its condition, and applicable law.

For hygiene and safety reasons, opened or used cosmetics, skin care, personal-care products, and similar items generally cannot be returned unless the item arrived damaged, defective, or incorrect.

Items marked final sale are not returnable except where required by law.

Do not mail a return without contacting us first. We will provide instructions if the item is eligible.

Orders placed on other marketplaces

Orders placed through Whatnot, TikTok Shop, ShopBidz, Poshmark, or another third-party marketplace are handled under that platform's shipping, return, refund, and buyer-protection process. Please start the request through the marketplace where the order was placed.