Quick answers
Frequently Asked Questions
Answers to common questions about shopping, availability, bundles, payments, and marketplace orders.
Where can I shop Beauty By Jo?
You can shop directly here at beautybyjo.shop. Selected products may also be available through Whatnot, TikTok Shop, ShopBidz, Poshmark, and other Beauty By Jo sales channels.
Are prices always the same on every platform?
Not always. Pricing, promotions, bundles, auction starting prices, and marketplace offers can vary by sales channel.
What are New Arrivals?
New Arrivals are recently added products in the Beauty By Jo catalog. Check back regularly because inventory and availability can change quickly.
What are Bundles?
Bundles are hand-picked sets or multi-item finds sold together as one product. Bundle contents and availability vary.
What are Rue's Deals?
Rue's Deals are the dog-toy and treat finds featured by Rue. They are separate from the beauty collections.
How do I know whether an item is still available?
Availability shown on the site reflects the connected store inventory. Because Beauty By Jo also sells through marketplaces, popular items may sell out quickly.
How is payment handled?
Website checkout is securely handled through Shopify. Beauty By Jo does not directly store your full payment-card information on this storefront.
What if I have a problem with an order?
For orders placed on beautybyjo.shop, use the Contact page. For marketplace orders, start with the support or order-help tools on the marketplace where you purchased the item.